Privacy Policy

We collect information that you voluntarily provide when using our intake forms or contacting us directly. This may include:

• Your name, email address, and phone number
• Business name and website URL
• Project details, preferences, and requirements
• Any other information you choose to share in form submissions or communications

We also collect anonymous usage data through analytics tools (see Section 05).

We use the information we collect to:

• Respond to your inquiries and project requests
• Provide website design and development services
• Communicate about your project, proposals, and deliverables
• Improve our website and services based on usage patterns
• Send relevant follow-ups about your project (we will never spam you)

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share limited information with trusted service providers who assist us in operating our business, including:

• Hosting providers (for website deployment)
• Analytics services (for anonymous usage data)
• Email services (for transactional communications)

These providers are bound by their own privacy policies and only receive information necessary to perform their services.

We retain form submissions and project-related communications for legitimate business purposes, including fulfilling our services, maintaining project records, and providing ongoing support.

You may request deletion of your personal data at any time by contacting us at sol@solacemedia.io. We will process deletion requests within 30 days.

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. GA4 collects anonymous usage data including:

• Pages visited and time spent on site
• Referring sources and general geographic region
• Device type, browser, and screen resolution

GA4 uses cookies to distinguish unique visitors. This data is aggregated and anonymous — it does not identify you personally.

Beyond analytics, we only use essential cookies required for the site to function properly. We do not use advertising cookies or trackers.

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Delete your personal data from our records
• Opt out of any non-essential communications

To exercise any of these rights, contact us at sol@solacemedia.io.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell your data)
• The right to non-discrimination for exercising your privacy rights

We do not sell personal information. We do not discriminate against users who exercise their privacy rights.

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

For any privacy-related questions, concerns, or data requests, contact: